Contact us

Emergencies

For emergencies or serious issues when travelling, contact our 24-hour Consular Emergency Centre:

  • +61 2 6261 3305 from overseas
  • 1300 555 135 within Australia

Australian embassies and consulates overseas

Contact details for Australian embassies and consulates overseas are available on the Department of Foreign Affairs and Trade website and in our travel advisories.

Website feedback

Your feedback about the Smartraveller website is welcome. Your comments will help us build a better website. Please complete our feedback form.

Consular services feedback

If you have received consular assistance and would like to provide feedback you can:

  • submit feedback online
  • send an email to consular.feedback@dfat.gov.au
  • send a fax to 02 6261 3336 (from within Australia) or +61 2 6261 3336 (from overseas)
  • post a letter to:
    Assistant Secretary
    Consular Policy Branch
    Department of Foreign Affairs and Trade
    RG Casey Building
    BARTON ACT 0221

Passports

For passport information, visit the Australian Passport Office website or call the Australian Passport Information Service on 131 232 from Australia.

If overseas, please contact your nearest Australian embassy, high commission or consulate.

Visas

If you are planning to travel outside of Australia and have a query about visas, contact the relevant foreign embassy, high commission or consulate of the country you plan to visit.

For enquiries about visas for Australia, visit the Australian Department of Immigration and Border Protection website .

Airport security

For information on security measures at airports, visit the Department of Infrastructure and Transport’s TravelSECURE website.

Customs and quarantine

If you are travelling back to Australia, visit the Australian Customs and Border Protection Service website to learn what you can and cannot bring back into Australia.

For information on quarantine matters, visit the Department of Agriculture website.

Department of Foreign Affairs and Trade

Contact details for our offices in Australia are available on the Department of Foreign Affairs and Trade website.