Registration options
Q - Can I register over the phone?
A - We cannot take registrations over the telephone. If you do not have internet access at home, most local libraries will have an internet-connected computer you can use. Alternatively, friends or family may be able to assist you to register. If these options are unavailable, we can post you a form that will need to be completed and returned well in advance of your trip. If you require a form please phone us on 1300 555 135 (select option 3).
Privacy
Q - How do I know my information is safe?
A - Your information is strictly protected by the Privacy Act 1988. To ensure this information is kept safe during transmission the Department uses Secure Socket Layer (SSL) and firewall technology.
Travelling in a group
Q - How do I register a group of people travelling together?
A - For registration purposes a group is defined as unrelated people travelling on a similar itinerary. Family groups should register using the online registration page.
If you wish to register a group of unrelated travellers on a similar itinerary, please email RegistrationHelp@dfat.gov.au and ask for a group registration spreadsheet. Enter details for all group members into the spreadsheet and then email the spreadsheet back to RegistrationHelp@dfat.gov.au so we can register your group.
Travelling with a tour group
Q - I am travelling with a tour group. Do I still need to register?
A - If you wish the Department of Foreign Affairs and Trade to be able to contact you overseas in an emergency you will need to register your travel. Tour operators are not obliged to share your details with us.
Q - I am travelling on a tour stopping in many different countries. How do I record this?
A - Enter each country you are visiting as a separate destination. If you are visiting multiple cities/towns/localities within a country enter each of these as separate destinations. While this may take some time, your detailed registration will enable the Australian government to quickly and easily locate you in the event of an emergency.
Travelling by cruise ship
Q - I am travelling on a cruise ship stopping in many different countries. How do I record this?
A - Enter each port as a separate destination. If you are visiting multiple ports in a single country, enter them as separate destinations. Enter the name of the ship in the Travel contact details - Address field.
Travel in Australia
Q - I want to register my return to Australia. Why can't I find Australia on the Destinations drop-down list?
A - The Department of Foreign Affairs and Trade does not record domestic travel. We assume that if you are not overseas, you have returned to Australia.
Travel to Antarctica
Q - I want to register my travel to Antarctica. Why can't I find Antarctica on the Destinations drop-down list?
A - Antarctica is not a separate country and Australia has no consular presence there. Select your country of departure from the Destinations drop-down list.
Travel to Norfolk Island
Q - I want to register my travel to Norfolk Island. Why can't I find Norfolk Island on the Destinations drop-down list?
A - Norfolk Island is considered domestic travel. The Department of Foreign Affairs and Trade does not register domestic travel.
Change of details including corrections
Q - I forgot to include my second destination. How do I update my registration?
A - If you are travelling to another destination you will need to complete a new registration. The new registration should include all personal and emergency contact information but need only include the new destination.
Q - My details have changed. How do I update my registration?
A - If you need to update minor details, such as passport or contact number, arrival or departure dates, please contact the Department of Foreign Affairs and Trade and we will make those changes for you. Phone 1300 555 135 or send an email to RegistrationHelp@dfat.gov.au with your passport number, date of birth and the details that need to be changed or added.
Q - My travel has been cancelled. How do I remove the registration?
A - If you wish to remove your registration, please phone 1300 555 135 or send an email to RegistrationHelp@dfat.gov.au with your passport number, date of birth and the details of the destination/s that should be removed from the registration system.
Australian citizen with non-Australian passport
Q - I am an Australian citizen travelling on a non-Australian passport. When I try to submit the form with my passport number, it displays an error message. How do I submit my registration?
A - If travelling on a non-Australian passport please leave the Passport number field blank.
Printing registrations
Q - I just tried to print my registration and only one destination appeared. Have the others been registered?
A - When printing your registration, only the active or viewable destination will print with your personal details. The destinations previously entered will be saved with the displayed destination.
Q - I just tried to print my registration and only one accompanying family member appeared. Have the others been registered?
A - When printing your registration, only the active or viewable family member will print with your personal details. All family members entered will be saved with the displayed family member.
Confirming details
Q - Can I confirm my details have been recorded?
A - A confirmation page will be displayed several seconds after you submit the registration form. You will not receive any other automatic confirmation.
Troubleshooting
Q - I am getting a message that pop-up windows are being blocked. How can I fix this?
A - As the registration process uses pop-up windows you will need to allow pop-up windows while registering or disable the pop-up window blocker while registering.
Q - I click the Continue Registration button and nothing happens. How can I fix this?
A - As the registration process uses pop-up windows you will need to allow pop-up windows while registering or disable the pop-up window blocker while registering.
Q - I click Register on the Smartraveller website but nothing happens. How can I fix this?
A - The default settings in some recent versions of Microsoft Internet Explorer do not have active scripting turned on, which is required by the registration system. To enable active scripting in Internet Explorer, select Tools > Internet Options > Security. Make sure that Internet zone is selected and click the Custom Level button. Scroll down to Scripting and select Enable for Active Scripting.
If you continue to experience difficulty please send an email outlining the problem, and including your web browser and version number, to RegistrationHelp@dfat.gov.au.