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Consular Services Charter

How quickly can we respond

The department’s 24-hour Consular Emergency Centre provides emergency consular assistance to all Australians. Regardless of the problem or its complexity, we will do whatever we can to assist you in the shortest possible time.

For some problems we can quickly provide information, advice or guidance, while for more complex problems ongoing consular assistance will be provided from an allocated case worker over an extended period.

Overseas consular officers provide assistance to Australian travellers within the legal and administrative processes of the country in which they are located. Australians need to be aware that in some countries, local bureaucratic or legal processes may be slow by Australian standards.

More about the Consular Services Charter